Summitup
Established in February 2020 with a team of 2 members, Summit Up consultancy started with an aim to become the best financial service provider in the UAE. Having much experience in the financial and accounting sector in the UAE and India, the team members laid the foundation with accounting and VAT services in the UAE and expanded into other services ….
like business setup, loans and fundings, PRO services, corporate services and other financial products like SBLC, LC, Project Funding and Bank Guarantee.
Headquartered in Dubai, Summit Up Consultancy is now a team of more than 15 members and 170+ clientele and looking forward to get established globally and adapting to the rapidly evolving demands of the clients. The company’s core value is to be a trustworthy brand in the field of financial consultancy. Maintaining high quality is something we strive for and there is no compromise on delivering the services on time.
The firm now has several corporate tie-ups and is registered with all government bodies and authorities in the UAE. Presently, Summit Up Consultancy has made a remarkable progress not only in UAE but also globally. Our Indian representative firm, Essential Consultancy L.L.P is managing the east Asian country clienteles and very soon the firm will have a representative office in the European and Western part of the world as well.
Hours delivered back to the business
SOX compliance in Settlement process automation
Success rate of bot case completion
For functional release of OBT, RTS and OGS
The Chalange
Following a period of rapid growth through acquisition, Paysafe were looking to achieve enterprise-wide operational efficiencies and alignment. In order to do this, they chose to focus firstly on their customer services, merchant operations, risk and compliance functions.
Paysafe’s fast-paced expansion had resulted in a lack of process consistency & standardisation across their acquired brands. The numerous manual and non-transparent processes at play were something Paysafe were keen to address.
Additionally, in the face of increasing industry regulation and compliance requirements, Paysafe were eager to stay ahead of the curve in responding to these changes, whilst also maintaining the relentless customer focus and agility that is at the core of their DNA.
What did
Tecnologia do
Paysafe & Tecnologia’s shared appreciation for the power of combining scale and global reach with flexibility and agility made our partnership an obvious choice. Tecnologia have been working with Paysafe since November 2020 in 2 key workstreams: Automation Delivery and Mobile Chatbot Migration, supporting the Paysafe Automation365 team specialising in Cognitive and Robotic Automation.
Automation Delivery – Tecnologia are working with the Paysafe Automation365 team to identify, design, build, test and deploy automated solutions using UiPath Automation Software. Thus far Tecnologia have delivered 28 Automations across 3 core business functions: Merchant Services, Consumer Services and Risk.
Mobile ChatBot Migration – Tecnologia led the migration of chatbots from a web browser platform to mobile platforms (Android and iOS). In addition to this, Tecnologia has implemented an intermediate communication layer to enable a seamless handoff between chatbot and live agent providers to win and support new deals.
The Results
- 30+ processes delivered
- Over 30,000 hrs delivered back to the business
- 100% SOX compliance in Settlement process automation
- >95% success rate of bot case completion
- SDK delivered for native platforms, enabling Virtual & Live agent communications across multiple mobile platforms
